FAQ
If your question is not here, reach out to us today.
Questions?
Frequently Asked Questions
What mental health services do you offer?
We offer a wide range of mental health services, including psychiatric evaluations, psychotherapy, medication management, treatment for mood disorders, personality assessments, dementia management, and more. Our goal is to tailor our approach to meet your unique needs.
How do I book an appointment?
Booking an appointment is easy. You can use our convenient online booking system to select a time slot that works for you. Alternatively, you can contact us directly by phone to schedule an appointment.
Do you offer telehealth appointments?
Telehealth is offered at LogicLounge rooms only.
What can I expect during my first appointment?
During your first appointment, our experienced clinician will conduct a comprehensive assessment to understand your concerns, history, and goals. This initial evaluation helps us create a personalised treatment plan tailored to your needs.
Do you accept insurance?
Yes, we accept various insurance plans. Please contact us with your insurance information, and we’ll be happy to assist you in verifying coverage and discussing payment options.
What if I don't have insurance?
If you don’t have insurance or your plan doesn’t cover mental health services, we offer self-pay options. Our goal is to make quality mental health care accessible to all individuals.
Is a referral necessary to make an appointment?
For certain services, such as seeing a psychiatrist or psychologist, a referral from a general practitioner is recommended to be eligible for Medicare rebates. However, you can still contact us to discuss your needs and options.
How many sessions will I need?
The number of sessions varies depending on your unique circumstances and treatment goals. Our clinicians will work with you to create a treatment plan that outlines the recommended number of sessions.
What do I do in case of an emergency?
If you are experiencing an emergency, please call 000 or visit the nearest emergency department. For less urgent support, you can contact the Mental Health Crisis Line, Lifeline, or BeyondBlue.
Is my information kept confidential?
Yes, we take patient privacy seriously. Your information is kept confidential according to privacy regulations and ethical standards. Our commitment is to provide a safe and confidential space for your mental health journey.
Can I bring a family member or friend to my appointment?
Yes, you’re welcome to bring a family member or friend to your appointment if you feel it will be beneficial. Their support can be valuable in discussing your concerns and treatment options.